Consumer Support
TaleFin is the home of fair credit reporting. We are here to help you understand and manage your information, with the transparency and fairness you deserve.
Access my credit file
TaleFin lets you access your credit file directly, at any time, without jumping through hoops. Once you register with us you can:
- Request your credit file whenever you need it.
- Request corrections if you believe data has been loaded in error and your credit provider is unable or unwilling to fix it.
- Be notified by TaleFin whenever your file is accessed.
- Ban access to your file if you are a victim of fraud or identity theft, limiting your exposure to new applications made against your stolen identity.
Only you may request a copy of your own credit report. For security reasons, you will be asked to verify your identity before we provide it.
My credit file is wrong
If you believe information about you has been provided in error, contact your lender first. They are required to correct any information they have provided to TaleFin in error.
If your lender is unable or unwilling to correct your file, register with TaleFin to view your file and flag the issues. When you apply to make a correction, we will investigate the cause of the problem and report the outcome back to you. For more detail, see our Credit Reporting Policy.
I am a victim of identity theft
If you believe you are a victim of identity theft or fraud, you can ban lenders from accessing your credit file across all credit reporting agencies in Australia. A ban will impair the ability of lenders to assess your creditworthiness and will likely restrict your access to credit, so it is temporary, and you can apply to extend it or to lift it early.
If you register your ban with TaleFin, we will stay in touch by email so you always know its status. Only you can place a ban on your file, and for security reasons we will ask you to verify your identity before we accept it.
Find out more
Only you may request a copy of your own credit report, and you will be asked to verify your identity before receiving it. For more information about how your data is collected, used and disclosed, please see our Credit Reporting Policy.
Feedback and complaints
TaleFin is always looking to grow and improve, and we appreciate any feedback you have on our service. Use the options below to share general feedback or to lodge a formal complaint. We aim to respond to every message promptly.